Shipping, Refund and Privacy Policy

Once you’ve checked out on our website and your payment is confirmed we will dispatch your order within 48 hours (excluding Saturdays, Sundays and other national holidays) via our delivery partners (this varies as per the shipping address provided during checkout). Any order within India should not take more than 7-10 working days to deliver depending on the location.

Please note: Since we partner with logistics providers, there might be cases where orders are delayed due to (unforeseen circumstances situations i.e. service delay due to the situation at large in your area of delivery). In such cases, we will provide a reference number for order tracking so that the customer can also get in touch with the logistics provider.

You cannot change the shipping address once an order is confirmed. This might only be possible to change if the order has not been shipped. Please contact us on +91 93459 19197 if you need to change your address.

Once a product has been shipped it cannot be returned.
No refunds are possible once payment has been made. If due to some reason you are not satisfied with the quality of the product – we will issue a credit note/coupon for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.
In the event that your order arrives damaged in any way, please let us know within 48 hours of the receipt. Message us with your order number and a video while opening the box of the item’s condition. We address these on a case-by-case basis, but will try our best to work towards a mutual satisfactory solution.

Shipping, Refund and Privacy Policy

This Privacy Policy respects your privacy & provides succinctly the manner your data is collected and used by NCH India Pvt Ltd on the website www.nchsoponline.com . As a visitor to the Site/Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by NCH India Pvt Ltd in the manner provided in this Privacy Policy

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

NCH India Pvt Ltd will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. NCH India Pvt Ltd is not responsible for the privacy practices of such websites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.

NCH India Pvt Ltd will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. NCH India Pvt Ltd will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you.

NCH India Pvt Ltd will use this information to preserve transaction history as governed by existing law or policy. NCH India Pvt Ltd. may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.

NCH India Pvt Ltd will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of NCH India Pvt Ltd for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

NCH India Pvt Ltd will not use your financial information for any purpose other than to complete a transaction with you. NCH India Pvt Ltd does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with NCH India Pvt Ltd’s business associates and partners. NCH India Pvt Ltd may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, NCH India Pvt Ltd may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
To protect against the loss, misuse and alteration of the information under its control, NCH India Pvt Ltd has in place appropriate physical, electronic and managerial procedures. For example, NCH India Pvt Ltd servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although NCH India Pvt Ltd will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. For that reason, we recommend that you take additional measures to protect yourself and your information, for example, by installing up to date anti-virus software, closing browsers after use, keeping confidential your log-in credentials and passwords, and making sure that you regularly update software and applications you have downloaded to ensure you have enabled the latest security features on your devices.

You may have certain rights and choices regarding collection and processing of your information, including, without limitation, right to know what data we have collected about you and with whom your personal information was shared; right to modify or correct data we have about you; right to request deletion of your personal information. Your request will be processed as soon as practicable upon receipt of a fully completed form and proof identity. We reserve the right to deny your request if we cannot verify your identity.

Request should be made by [Data Subject Rights Request] submitting an email to info.india@nch.com.

You may receive notifications and emails from us on the contact address/es registered with us. If you no longer wish to receive such materials from us on a going-forward basis, you may opt-out of receiving such materials. You may unsubscribe by following the instructions included in the notification or email. We will endeavour to comply with your request as soon as reasonably practicable.

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: info.india@nch.com.

Policy updates:
NCH India Pvt Ltd reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information:
NCH India Pvt. Ltd
D-27, Ambattur Industrial Estate
Chennai, Tamil Nadu - 600 058
T +91 93459 19197 F +91 44 2625 0548
Email: info.india@nch.com
Terms and Conditions